Return & Refund Policy

At VRSGS, we are committed to providing a smooth and reliable shopping experience. Your satisfaction is our priority. If you have any questions about shipping, your order, or product issues, our support team is always ready to assist.

📧 Customer Support: cs@vrsgs.com

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or delivery failures caused by incorrect or incomplete address information.

RETURNS POLICY

Not Satisfied With Your Order?

You may request a return within 90 days of receiving your order.

To qualify for a return, items must:

  • Be unused and in original condition
  • Be returned in original packaging
  • Include proof of purchase (order number or receipt)

Please contact our customer support before sending any return to receive instructions and the correct return address.

Order Cancellation

  • Orders can be canceled within 48 hours of purchase
  • Orders are usually processed within 1–3 business days
  • If canceled before shipment, a full refund will be issued
  • Once shipped, orders cannot be canceled

Return Address

2221 E. Remington Ave
Ontario, CA 91762
United States

Return Shipping Costs

  • If the return is due to personal reasons (change of mind, wrong selection), the customer is responsible for return shipping costs
  • If the return is due to our error (damaged, defective, or incorrect item), VRSGS will cover all return shipping costs
  • Original shipping fees are non-refundable

DAMAGED, DEFECTIVE, OR LOW-QUALITY ITEMS

If your item arrives damaged or not functioning properly, please contact us at:

📧 cs@vrsgs.com

Include:

  • Order number
  • Clear photos or videos of the issue

For faster processing:

  • Place the product on a flat surface
  • Clearly show the defect or damaged area

Once verified, we will offer a replacement or refund. In most cases, returns are not required for defective items.

CANCELLATION POLICY

Before Shipment

Orders can be canceled for a full refund before dispatch.

After Shipment

  • Orders in transit cannot be recalled
  • Customers may refuse delivery upon arrival
  • Refunds will be processed after deducting shipping costs

WARRANTY POLICY

VRSGS products are covered for manufacturing defects only.

The warranty does NOT cover:

  • Accidental damage
  • Improper use or lack of care
  • Normal wear and tear
  • Water damage or exposure
  • Sun damage
  • Unauthorized modifications

Products exposed to water are not eligible for return, refund, or warranty claims.

REFUND POLICY

Refunds may be issued when a product is no longer suitable or eligible under our policy.

Eligible for Full Refund:

  • Product is defective or non-functional
  • Item not delivered within 90 business days (South America orders only)

Refund Processing Time:

  • Credit/Debit Card: 7–10 business days after approval
  • Processing time may vary depending on your bank or payment provider

Haven’t Received Your Refund?

Please:

  1. Check your bank or PayPal account again
  2. Contact your bank (processing may take 3–5 business days)
  3. If still not received, contact us: cs@vrsgs.com

SHIPPING COSTS & NOTES

  • Customers cover return shipping for non-defective returns
  • VRSGS covers return shipping for defective, damaged, or incorrect items
  • No restocking or hidden fees apply